Garbage and Recycling

Customer Service - Telephone, Online Service and Email

File a complaint or get more information about garbage and recycling services by calling 817-392-EASY (3279), between 7 a.m. and 6 p.m., Monday through Friday and between 7 a.m. and 4 p.m. Saturdays. You also can e-mail your questions and requests to trash@fortworthgov.org.

Missed Pickup?

If your garbage or recycling cart is not emptied on your collection day by 7 p.m., you must report your missed pickup within 24 hours of your pickup day for it to be picked up. To report a missed pickup, have your water account number ready and use our online reporting tool. Missed pickups also can be reported to 817-392-EASY (3279) or trash@fortworthgov.org if you do not have your water account number.

Frequently Asked Questions

• What's my garbage, recycling, yard trimmings and brush pickup day?
• What's my bulky items pickup week?
• Can I pickup free mulch at the drop-off stations? (as available)
• Where are the drop-off stations located?
• When are the garbage and recycling collection holidays?
• What do I do with a citation or notice of violation?
• What items are recyclable in the blue cart?
• How do I dispose of home medical waste?

Disabled Carryout Service

Residents who are temporarily or permanently disabled and unable to transfer their garbage/recycling carts to the curb for pickup may request carryout service. To qualify, you must meet the follow criteria:

1. No one else lives in the household or is employed by the resident who is capable of transferring the garbage/recycling carts to the curb.
2. A physician or optomometrist must certify that the resident's disability is of a nature that prevents transferring of garbage/recycling carts to the curb.
3. The application for carryout service must be completed annually from the original application date to avoid discontinuance of service.

If you meet the above criteria:

1. Download a Disabled Carryout Service application
2. Forward the entire form to your physician, who should ensure that the section titled "Disability Statement" is filled in completely and signed by the physician.
3. Mail the completed application to:
   
   City of Fort Worth
   Solid Waste Management Division
   Attention: Account Technician
   4100 Columbus Trail
   Fort Worth, TX 76133